Return and Refund Policy – Red Red

At Red Red, we value your satisfaction and strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You have 30 days from the date of delivery to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Certain items such as perishable goods, intimate products, or personalized/customized items may not be eligible for return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to our error (damaged, defective, or wrong item).

Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need to exchange an item for the same product, please contact us before sending it back.

How to Request a Return

To initiate a return or exchange, please contact our customer support team at:
📧 help@redred.shop

Include your order number, details of the product, and the reason for the return. Our support team will provide you with the return instructions.

Late or Missing Refunds

• If you haven’t received your refund within 10 business days, first check your bank account again.

• Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.

• If you have done all this and still have not received your refund, please contact us at help@redred.shop.